Buying a car is a big decision, and the experience matters just as much as the vehicle itself. At Lancaster County Motors Subaru, our goal is simple: treat people well, communicate clearly, and make the process feel comfortable from the first hello to the final signature. We are proud to share that J.D. Power has named Lancaster County Motors Subaru a 2026 Dealer of Excellence, recognizing an outstanding customer sales experience.
What the Dealer of Excellence award represents
The J.D. Power Dealer of Excellence Program was created to help shoppers identify dealerships that deliver a consistently strong sales experience. It is positioned as a stamp of approval meant to build confidence for customers shopping for new or used vehicles. J.D. Power also notes that certification is limited to a small percentage of dealerships nationwide, often described as the top two to three percent.
That matters because it establishes this award as a recognized standard. The program is designed around customer experience, and it highlights retailers that make the process easier to navigate. For customers, it is one more signal that the dealership they are visiting is committed to doing things the right way.
How dealerships qualify for J.D. Power certification
This recognition is not automatic. J.D. Power describes a structured process that includes customer satisfaction performance and an operational review. Dealerships must be strong performers in areas tied to sales satisfaction research, then complete an in dealership verification focused on J.D. Power best practices.
Those best practices emphasize the parts of the buying process customers care about most, like transparent communication, accurate presentation of inventory, and an efficient path from selection to delivery.
What this means for customers shopping at LCM Subaru
For our team, the 2026 Dealer of Excellence recognition is an honor and a responsibility. It reflects the work our staff puts into making customers feel heard, respected, and informed. It also reinforces what many of our customers already tell us: they value a dealership that is trustworthy and easy to work with.
If you are shopping for a new Subaru, exploring a used vehicle, or simply starting your research, we hope this recognition gives you extra confidence in choosing Lancaster County Motors Subaru. Thank you to our customers and to the Lancaster area community for trusting us with your business.
Visit our dealership
To learn more about our dealership and see additional industry recognition, visit our awards page. When you are ready, explore current inventory and contact us today.
