1705 Manheim Pike
Lancaster, PA 17601
Subaru Superstore
At Lancaster County Motors Subaru, we are thrilled to announce that J.D. Power, the gold standard in consumer insights and analytics, has recognized our unwavering commitment to customer satisfaction. We have been named the number one dealer in Customer Satisfaction according to J.D. Power's prestigious Dealer of Excellence Program, a testament to our dedication to providing an unparalleled shopping experience.
The J.D. Power Dealer of Excellence Program honors select retailers who consistently demonstrate a commitment to delivering exceptional customer service throughout the vehicle purchase process. This program recognizes dealerships that go above and beyond to meet and exceed today's consumer expectations, setting a new standard for excellence in the automotive industry.
The Dealer of Excellence Program is highly respected within the automotive sector, as it is based on J.D. Power's extensive research and analysis of consumer satisfaction data. The program takes into account various aspects of the customer experience, from initial contact with the dealership to final vehicle delivery and beyond.
Qualifying for the J.D. Power Dealer of Excellence Program is a rigorous and exclusive process. J.D. Power follows a multi-step approach to identify the dealerships that truly stand out:
First, J.D. Power limits the percentage of eligible dealerships by nameplate based on each brand's performance in the most recent J.D. Power Sales Satisfaction Index (SSI) Study℠. Only about 20% of franchised dealerships are eligible, ensuring only the top-performing dealerships are considered.
Interested dealerships must rank among their brand's top performers in key customer satisfaction areas consistent with measurements found in the SSI study. After passing the initial screening, U.S. and Canada J.D. Power Dealer of Excellence applicants must complete and pass an in-dealership process verification that focuses on 11 J.D. Power Best Practices. Passing dealers must demonstrate a minimum of nine out of the eleven criteria, showcasing their commitment to maintaining the highest standards of customer care.
This rigorous qualification process ensures that only the most deserving dealerships are awarded the J.D. Power Dealer of Excellence distinction. It is a testament to the dealership's dedication to providing a consistently outstanding customer experience across all aspects of the car-buying journey.
Being named the number one dealer in Customer Satisfaction by J.D. Power is more than just a title for Lancaster County Motors Subaru - it's a reflection of our deep-rooted commitment to putting our customers first. When you choose to buy or lease a vehicle from us, you can expect:
We invite you to visit Lancaster County Motors Subaru. Our team is dedicated to providing you with an unmatched experience from start to finish.
At Lancaster County Motors Subaru, we believe that the satisfaction of our customers measures our success. That's why we go the extra mile to create a welcoming environment, provide expert guidance, and offer comprehensive services. Our goal is to build lasting relationships, and our recognition as a J.D. Power Dealer of Excellence is a testament to our success.
Though, don't just take our word for it, shop with us today experience the award-winning service and support of Lancaster County Motors Subaru for yourself. We look forward to serving you and helping you find the ideal car.
1705 Manheim Pike
Lancaster, PA 17601
